Frequently Asked Questions

Creating an account on Zupee Game is simple and takes just a few minutes:

1. Click the "Register" button on our homepage
2. Fill in your personal details (name, email, phone number)
3. Create a strong password
4. Verify your email address
5. Complete your profile with additional information

Requirements: You must be at least 18 years old and have a valid email address and phone number.

To verify your Zupee Game account, you'll need to provide:

• Identity Proof: Aadhaar card, PAN card, or passport
• Address Proof: Utility bill, bank statement, or rental agreement
• Selfie: A clear photo of yourself
• Bank Details: For withdrawals and transactions

All documents should be valid and clearly visible. Verification typically takes 24-48 hours.

No, you can only have one account per person on Zupee Game. This is to ensure fair play and prevent abuse of our platform.

If you need to update your account information, you can do so through your profile settings. Having multiple accounts may result in account suspension.

If you've forgotten your password, follow these steps:

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your email for a password reset link
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the email, check your spam folder or contact our support team.

Zupee Game offers a wide variety of games including:

• Card Games: Rummy, Poker, Teen Patti, Call Break
• Casino Games: Slots, Blackjack, Roulette, Baccarat
• Skill Games: Fantasy sports, Quiz games, Puzzle games
• Live Games: Live dealer games with real-time interaction

We regularly add new games to keep our platform exciting and engaging.

Zupee Game is committed to maintaining a fair gaming environment:

• All games use certified Random Number Generators (RNG)
• Regular audits by independent third-party agencies
• Advanced fraud detection systems
• 24/7 monitoring of gaming activities
• Strict policies against cheating and collusion

If you suspect unfair play, report it immediately to our support team.

Bet limits vary by game and table:

• Minimum Bets: ₹1 to ₹10 depending on the game
• Maximum Bets: ₹10,000 to ₹1,00,000 per game
• Daily Limits: ₹50,000 to ₹5,00,000 based on your account level

You can set personal betting limits in your account settings for responsible gaming.

Zupee Game accepts various payment methods:

• UPI: All major UPI apps (Google Pay, PhonePe, Paytm)
• Net Banking: All major Indian banks
• Cards: Credit and debit cards (Visa, MasterCard, RuPay)
• Digital Wallets: Paytm, PhonePe, Amazon Pay
• Bank Transfer: NEFT, IMPS, RTGS

All transactions are encrypted and secure.

Deposits:

• UPI: Instant
• Cards: Instant
• Net Banking: 2-4 hours
• Bank Transfer: 1-2 business days

Withdrawals:

• UPI: 2-4 hours
• Bank Transfer: 1-3 business days
• Processing time: Within 24 hours

Zupee Game charges minimal fees:

• Deposits: No fees for most payment methods
• Withdrawals: ₹10 for UPI, ₹25 for bank transfers
• Processing: No hidden charges

VIP members enjoy reduced or waived fees on withdrawals.

Zupee Game supports:

• Mobile: Android 6.0+ and iOS 12.0+
• Desktop: Windows 10+, macOS 10.14+, Linux
• Browsers: Chrome 80+, Firefox 75+, Safari 13+, Edge 80+
• Internet: Minimum 2 Mbps connection

For the best experience, use the latest versions of supported browsers.

If games are not loading, try these solutions:

1. Check your internet connection
2. Clear browser cache and cookies
3. Update your browser to the latest version
4. Disable browser extensions temporarily
5. Try using a different browser
6. Restart your device

If the problem persists, contact our technical support team.

To update the Zupee Game app:

• Android: Go to Google Play Store → My Apps → Update Zupee Game
• iOS: Go to App Store → Updates → Update Zupee Game
• Auto-update: Enable auto-updates in your device settings

Regular updates ensure the best performance and security.

Zupee Game prioritizes your security:

• Encryption: 256-bit SSL encryption for all data
• Privacy: We never share your personal information with third parties
• Compliance: Adherence to Indian data protection laws
• Security: Regular security audits and updates
• Monitoring: 24/7 security monitoring

Your data is stored securely and accessed only by authorized personnel.

Zupee Game promotes responsible gaming through:

• Deposit Limits: Set daily, weekly, or monthly limits
• Time Limits: Control your gaming session duration
• Self-Exclusion: Take breaks from gaming when needed
• Reality Checks: Regular reminders about time and money spent
• Support: Access to professional help and resources

We're committed to ensuring gaming remains entertainment, not a problem.

To report suspicious activity:

• In-Game: Use the report button during gameplay
• Email: Send details to [email protected]
• Support: Contact our 24/7 support team
• Evidence: Include screenshots or recordings if possible

All reports are investigated promptly and confidentially.